RETURNS AND EXCHANGES

 

By purchasing goods from this website you have accepted these terms and conditions from QOD UK LTD, you agree to abide by our Terms & Conditions of Sale.

Refunds

Returns are only accepted if the product is unopened and in its original packaging.

All goods will be inspected on return.

The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged during shipping.

We recommend you obtain proof of postage.

We will not refund any postage costs incurred.

Exchanges

In order to be able to exchange products, the customer has 7 consecutive days, counted from the act of receiving the product to request the exchange through our 'Contact Us' form or send an email to admin@qodshop.co.uk. The request will be answered by our team after analysis and the instructions for the devolution will be sent next with the reply.

The product must be unopened, duly conditioned in its original package and without use indications, and sent to the address indicated. In case of exchange of a defective or damaged product, we must be notified within 48 hours, either through our 'Contact Us' form or send an email to admin@qodshop.co.uk. Defective or damaged products will only be replaced with like for like.

In cases of exchange or returns due to purchase desistance or in case the customer has chosen the product mistakenly, the shipping return expenses are the customer´s responsibility.

Right of Cancellation

We reserve the right to cancel any orders before they are dispatched.

United Kingdom's Distance Selling Regulations 2000

The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. If you wish to cancel your order please either write to us at QOD UK LTD, 12 Riverside Close, Main Road, Orpington, BR5 3HJ United Kingdom, or send an email to admin@qodshop.co.uk with details of your cancellation.

If you have already received the products they must be returned in an unopened condition, you must carefully repackage the item(s) in the delivery packaging and return them to us at the returns address shown below. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked the items are in an un-opened and re-saleable condition. We will not refund any postage costs incurred.

We do not accept returns of products in case of refusal due to objection of any tax collections in the country of destination.

Postal Address

QOD UK LTD, 12 Riverside Close, Main Road, Orpington, BR5 3HJ, United Kingdom

 

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